Frequently Asked Questions

How can I pay for my massage?

We accept Visa, Mastercard, Interac/Debit and we will direct bill the following insurers:

  • Desjardins
  • Great West Life
  • IA
  • Manulife
  • Maximum Benefit
  • Sun Life Financial
  • Chamber of Commerce Group Business Plan
  • Cowan
  • Johnson
  • Johnston Group
  • Alberta Blue Cross

Will my Insurance or Benefits cover massage?

Yes, most extended health plans cover massage treatment. Please check with your insurance provider how much is covered per treatment and annually and also whether a referral from a doctor is required.

If you'd like us to direct bill an insurer for you, a credit card is required as backup payment. 

Your first visit to our clinic?

Reservations are required for all treatments; please provide 24 hours notice for all cancellations or changes made to your appointment.

Please plan to arrive a few minutes early so that you can complete our patient intake form and review treatments with your therapist.  If you'd like us to set up direct billing, your first appointment will need to occur during business hours Monday-Friday so that we can contact your insurance provider.

How long will a massage last?

We offer a range of treatment durations, but an average full-body massage treatment that focuses on one or two problem areas lasts approximately one hour. Releasing tension takes time, complete full-body therapeutic treatment often requires multiple visits.

Is a massage the right treatment for me?

Most people can benefit from massage. However, massage may not be appropriate if you have:

  • Bleeding disorders or take blood-thinning medication

  • Burns or healing wounds

  • Deep vein thrombosis

  • Fractures

  • Severe osteoporosis

  • Severe thrombocytopenia

Discuss the pros and cons of massage with your doctor, especially if you are pregnant, have cancer, or unexplained pain. You must make your health condition known by providing accurate answers on the patient intake form we ask all clients to complete before their massage.

How will I feel after a massage?

Most people feel very relaxed, especially when they start to move and realize those long term aches and tension have been relieved. After a deeper massage you might feel some muscle soreness, similar to a the feeling after a workout.

It's important to hydrate after a massage to flush the toxins and metabolic wastes released by your healing muscles. 

Where will my massage take place?

Your massage will take place in a warm, comfortable, room on a table for most massages or a cushioned floor mat for Thai massages. You'll have the option of heating the table and listening to soft music  to help you relax.

What do I wear during the massage?

 For a full body massage, you should undress to the point where you feel comfortable. Clothing and undergarments can prevent access to pressure points and get in the way of long strokes. Your therapist will give you privacy while you undress, and you will be covered with a sheet and blanket at all times except the area being worked on.

How will a massage feel?

Depending on the techniques and your preference, massage can vary from smooth flowing strokes to direct pressure on areas of tension. Do not hesitate to ask questions or mention if you feel any discomfort so that the massage therapist can use another approach or technique.